GENERAL QUESTIONS
We know that you may be unsure whether physiotherapy or any of our other services will be able to help.
We welcome the opportunity to properly assess your condition and in order to determine the best way to help you get better.
If you have extended health benefits, have been injured as a result of an automobile accident, or have a claim under WSNB, then you will likely ikely have some of your costs covered. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department. For your convenience, we can now bill directly to most insurance companies.
At your initial visit, your physiotherapist will conduct an interview and a thorough physical evaluation. This will be directly followed by treatment so you can immediately benefit from your experience at our facility.
Treatment itself can vary depending on the type of injury that you are presenting with. This may involve education on your injury and how to optimize recovery, manual therapy (hands on treatment), modalities (e.g. ultrasound treatment, acupuncture), and an exercise program.
New physiotherapy patients have 1-hour assessments and follow up treatments are 20-minutes.
The number of sessions you’ll need depends on your condition. All of our patients are individually evaluated. Your initial visit gives your therapist the information they need to assess your problem, determine a prognosis, and create a treatment plan. Your therapist will discuss this with you at your initial assessment
We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient.
Please bring any test reports or other medical documentation you feel may be helpful in your treatment planning to your appointments. Please also bring your extended health benefits card as we may be able to directly bill your insurer for your visit.
If your condition is related to a work injury or an auto accident, we require your case manager’s name and contact information, your claim number, and extended health benefits information.